Navien and British Gas Announce Partnership

Major collaboration unveiled at InstallerSHOW 2025 promises nationwide coverage, faster service, and enhanced aftercare for homeowners and installers.

Navien, one of the UK’s leading domestic and commercial heating manufacturers, has announced a new partnership with British Gas, strengthening its position as the UK’s most comprehensive one-stop shop for domestic heating solutions. Revealed at InstallerSHOW 2025, the partnership marks a bold step forward in delivering seamless customer service, national repair coverage, and expert warranty support across Navien’s gas and oil boiler ranges and heat pumps.

The collaboration will give Navien customers access to British Gas’s extensive network of trusted engineers, enabling faster response times, consistent service standards, and peace of mind across the entire product lifecycle. Whether supporting gas boilers, oil boilers, smart controls or low-carbon systems such as heat pumps, the partnership ensures that every Navien installation is backed by one of the most established engineering forces in the UK.

Graham Parkes, Commercial Director at Navien, said, “We’re here to show installers what it truly means to be a one-stop shop. This partnership with British Gas takes our service promise to the next level – giving installers and homeowners nationwide reassurance, greater speed, and even better technical support, all under the Navien name.”

For installers, the partnership delivers added confidence that their customers are supported long after the installation is complete. It provides faster call-out times, streamlined warranty processes, and end-to-end technical care from a name recognised and trusted by households nationwide. This reinforces Navien’s position not just as a manufacturer, but as a full-service partner offering the products, support and post-installation experience today’s professionals demand.

Bahader Chera, Director of Strategic Partnerships at British Gas said, “We’re delighted to be announcing British Gas’ new partnership with Navien. By combining Navien’s innovation with British Gas’s trusted nationwide engineering force, we’re making a powerful step forward in reshaping the UK heating market.”

Alex Marples, Customer Experience and Commercial Director at British Gas, said, “Navien’s innovation, global presence, and significant growth in the UK market make them an ideal partner as we continue to grow the British Gas business and set new standards for service excellence, reliability, and long-term customer care”

The partnership also strengthens the homeowner experience by reducing downtime and improving service consistency. Customers will benefit from faster, more responsive support wherever they are in the UK, delivered by engineers who combine national scale with trusted technical expertise.

This development is central to Navien’s commitment to being a true one-stop shop for the UK heating market. With a product portfolio that spans gas boilers, oil boilers, heat pumps and smart controls, all engineered to the same high-performance standard, Navien offers everything an installer needs in one place. Each product is designed to work intuitively together, creating a seamless ecosystem that simplifies installation, supports smarter energy management, and is equally suited to both traditional and low-carbon projects.

Since entering the UK market in 2014, Navien has invested in tailoring its global expertise to meet the specific needs of British homes and heating professionals. This partnership with British Gas builds on that promise, offering a single point of contact, one training path, and one comprehensive support network to help busy professionals reduce complexity, deliver excellence, and grow their businesses with confidence.

As the heating industry continues its evolution toward more sustainable technologies, Navien and British Gas are aligned in their ambition to raise the bar for service, reliability and long-term care. Together, they are setting new standards across the sector, combining cutting-edge heating innovation with premium, nationwide aftercare.