
As the temperature drops outside, we’ve created the above guide on dealing with a frozen condensate pipe.
Installers can download the official HHIC guidance here.
Industry guidance for homeowners is also available here.
When the temperature drops, your boiler suddenly has a lot more work to do. Unfortunately, winter is when breakdowns are most likely to happen, usually at the exact moment you’re relying on heating and hot water the most. If you’ve ever asked yourself “why boilers break down in cold weather?” or found yourself searching for…

Norway leads Europe in heat pump adoption, whilst the UK currently ranks last for sales in the heat pump market, according to recent European market data. At Navien UK, we believe there are important lessons to help accelerate the transition to renewable heating solutions and build a more energy-efficient future. Norway’s Heat Pump Leadership: A…
Our Navien UK Call Centre will be operating revised hours throughout the festive period to ensure we continue to support our customers during this busy time of year. While our team will still be on hand to help with your enquiries, availability will differ from our standard schedule. Please note that these adjusted hours apply…