Technical Helpdesk Engineer
Provide high-quality technical support for Navien’s domestic boilers and hot water products across the UK and Ireland. Working as part of our Technical Helpdesk team, you’ll deliver expert pre- and post-sales support to customers, installers, service engineers and merchants, helping to resolve technical issues quickly and efficiently.
You’ll provide remote fault diagnosis, manage warranty enquiries, support field engineers and service partners, and occasionally assist with installer training sessions and technical events.
Department : Customer Service
Salary range: £35,000–£40,000 (depending on experience) + £150 per Saturday rota
Experience: Entry
Education:
Job Location: Guildford Business Park Road, Building 2, Guildford, England, GU2 8XG, United Kingdom
Proven experience in a technical support or service role within the heating industry.
Strong fault-finding and diagnostic skills, ideally with 5+ years’ experience working on boilers or heating products.
Knowledge of air source heat pump (ASHP) technology.
Current ACS Core & Boiler qualifications (CCN1, CENWAT) – desirable.
Oil qualifications – advantageous.
Strong communication and customer service skills.
Good IT skills and experience using CRM or service management systems.
A proactive, team-focused approach with excellent problem-solving ability.
Desirable: Air Source Heat Pump or F-Gas Category 1 certification.
Competitive salary plus paid Saturday overtime.
22 days’ holiday, rising after 2 years (+ bank holidays + 1 Navi Day).
Company pension (post-probation).
Private health insurance (after qualifying period).
Performance bonus.
Ongoing training and development within a growing global manufacturer.