Customer Service Representative

Application Availability: - 31/08/2026

Navien UK Ltd is looking to recruit a Customer Service Representative. The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service.

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DETAILS:

Job Type: Full Time, On-Site.
Department : Customer Service
Salary range: Dependant on Experience
Experience: Entry
Education:
Job Location: Guildford Business Park Road, Building 2, Guildford, England, GU2 8XG, United Kingdom

Job Expectations:

Requirements :

Worked in a call centre environment

Experience working with Microsoft Office Excel and other MS Programs

Highly motivated and pro-active

Customer focused with excellent customer service

Strong organisation skills

Willing to learn new processes and adapt to changes

Pay attention to detail

Must be able to communicate at all levels and be a team member

Strong Communication and Listening Skills

Ability to Work as a Team and Individually

What we offer :

22 days holiday, rising for long service

8 hour day (40 hrs/week) 08:00 – 16:30 (30 minutes lunch)

Free on site parking

Private health care after two full calendar years

Employee benefit scheme

Key Responsibilities:

Handle :

all incoming enquiries and/or complaints by phone and email and deal with them quickly and efficiently

Manage :

the process of raising jobs where customer service level 1 cannot find a service agent to do the job, then the customer service representative level two will source service agent further afield or a Navien Technical Engineer to carry out the work

Manage :

the jobs allocated to service agents to ensure appointments have been booked with customers

Document :

all call information according to standard operating procedures

Chase :

outstanding invoices on a weekly basis with each service agent with all the jobs raised where we haven't received an invoice

Manage :

jobs and invoices to close off outstanding work through the process of payments to finance

Arrange :

collection of parts after job with warehouse and engineers

Arrange :

for parts to be ordered ready to be dispatched from warehouse for engineer job orders

Where :

required arrange warranty documentation to be sent to customers by post where products are registered for warranty on in house System (CIC) and Customer service level 1 needs a paper copy sent out

Support :

the company promotions by keeping the data up to date

Provide :

customers with product and service information

+ other ad hoc duties :