Tips for Smoother Boiler Installations

Fitting a boiler isn’t always straightforward. You often need to contend with tight schedules, unexpected issues on-site, and answering customer questions. However, with the right prep work and a few handy tips to remember, you can ensure every installation is as smooth and professional as possible.

Here are some tried-and-tested tips to make every boiler installation go off without a hitch.

1.    Plan Ahead <H2>

A great installation starts before you even pick up a tool. Conducting a thorough site survey gives you the lay of the land: pipework, ventilation, space, and flue routes. It’s also your chance to catch any potential roadblocks early on, such as awkward access routes or systems that don’t quite match up.

Note: You should prioritise checking the water pressure, available power supply, and flue clearance. The more you know going in, the fewer surprises you’ll run into on the day.

2.    Find the right Boiler for the Job <H2>

Boilers are designed with specific property types and output requirements in mind, so there is no one-size-fits-all option. Take the time to choose a boiler that fits both the heating demands and the layout of the home. Make sure to look at the output, but also the unit’s physical size and whether it will affect your access to the building.

The NCB300 is our reliable entry-level gas condensing boiler, available in multiple kw outputs to suit different needs. The 28-kw model delivers instant hot water for homes with a single shower, while the 41-kw version supports two showers and a tap.

The NCB500 ON, our versatile all-rounder, offers outputs between 30 kw and 41 kw. The 30-kw model can handle one shower and a tap, while the 41-kw model can easily supply two showers and a tap.

When planning installation, keep in mind the weight differences. The NCB300 ranges from 29kg to 33kg, and the NCB500 ON from 31kg to 34kg.

Online tools are available to help you get it right the first time, like our Find A Boiler function. The tool is designed to help make your job easier, so save time now and take full advantage.

3.    Keep Customers in the Loop <H2>

Good communication with customers will allow them to make more informed decisions about their new heating system.

Before installation, walk the customer through key decisions such as boiler placement, thermostat location, and any extra work like flushing or adding a filter. Ensuring the system is clean is essential to protect their new investment and deliver greater savings through more efficient operations. Providing a clear timeline and letting them know what to expect in terms of timing, noise, and general disruption can help them plan their days around the installation and minimise stress for both parties, making the whole process run smoother.

4.    Take advantage of support channels <H2>

We’re here to help. If you require support with your boiler installation, make use of our comprehensive resources, including support lines, guides, videos, and service manuals. We also offer on-site and e-training courses.[JM1] 

Continuously educating yourself on new models and installation tips not only helps you work smarter but also helps you demonstrate a level of professionalism that your customers will notice and appreciate.

5.    Flush and Prep <H2>

System cleaning isn’t just recommended—it’s essential. A proper flush—whether it’s chemical or power flushing—gets rid of debris and sludge that could damage or significantly reduce the lifespan of a boiler.

Use the right equipment and follow best practices for dosing and circulating.

Thorough system preparation keeps everything running efficiently and ensures the owner stays within the terms of their warranty.

6.    Supply All the Documentation<H2>

Once the installation is complete, proper documentation is crucial. Register the boiler warranty online, fill in the benchmark certificate properly, and take the time to thoroughly demonstrate how the customer can use their new system.

Ensure you’ve provided them with all manuals and any paperwork they’ll need, which will not only help avoid confusion later but also build customer confidence in using their new boiler.

7.    Follow Up <H2>

A thoughtful follow-up can turn a one-time job into a loyal, long-term customer. Check in after a few weeks to see how things are going and set reminders to contact them when the first service is due.

Homeowners remember installers who go the extra mile, and this attention to service makes them more likely to recommend you to friends or return to you the next time they need help.

Summary <H2>

Smoother boiler installations come down to thorough planning, clear communication, and using the right tools for the job. Stick to best practices, stay up to date with industry developments and technological advancements, and don’t be afraid to utilise manufacturer resources for help. It’ll save you time and help you build a strong reputation and loyal customer base.

Looking for more tips or support? Keep an eye on our blog or get in touch with our technical team for more information on how we’re helping installers succeed with their installations.